FAQs
Yes, we install all types of truck, ag tarps and chute openers! We actually offer the best prices around with over 30 years of experience! We can also custom fit and manufacture boat covers.
On Tarps
Q: Which tarp would work best for me?
A: This depends on a number of factors. Tarps come in different types and best serve different purposes. Contact us if you are unsure of a suitable tarp for your needs.
Q: What is the difference between cut size and finished size?
A: Cut size is different from finished size. Cut size is the size of the fabric material cut right off the bat. The hems of the cut size tarp are then folded in and stitched to create sturdy, reinforced sides. After this is done, the finished size tarp will end up slightly smaller than the original cut size. Cut size is the industry standard measurement used in the USA and Canada.
Viking Tarps & Covers offers some tarps in cut sizes and some in finished sizes. Please note the size differences when you shop for the right tarp.
Q: What is the difference between water resistant tarps and waterproof tarps?
A: Waterproof tarps block water penetration completely, whereas water resistant tarps resist water temporarily. Standing water may seep through water resistant tarps over a period of time.
Q: What is a mil?
A: A mil determines the thickness of a tarp. The higher number of the mil, the more heavy duty the tarp.
Q: What is a denier?
A: A Denier is a standard unit of measure for the linear mass density of fibers. It is defined as the mass in grams per 9,000 meters, or 1 denier = 1 gram per 9 000 meters. Simply put, the higher the denier count, the higher quality of the tarp’s fabric mesh.
Q: What if I don’t see what I need…do you make custom-size tarps?
A: Yes we do! We would be more than happy to make tarps to your specifications. There may be some restrictions, please call our friendly customer service representative today to obtain a free quote!
Q: Why are some tarps much more expensive than other tarps of the same size?
A: The price of the tarp reflects the quality of the tarp. Vinyl tarps, for example, are more expensive because they tend to last the longest.
Q: How tight can I stretch/pull the tarp?
A: Different tarp material will respond to pressure differently. In general, excessive pressure applied to tarps is not advised. Excess pressure can pull out grommets and/or rip tarps. If you anticipate needing to stretch out tarps relatively tightly, please consider stronger tarp fabric such as Vinyl Tarps and ask a customer representative about grommet reinforcement that may be available.
On Ordering
Q: How can I order?
A: You can conveniently and safely order online. You can also call us to place your order.
Q: Do you charge sales tax?
A: We charge applicable taxes as necessary within Canada, including GST in all provinces that have GST/PST separate, and HST in those provinces that charge HST. We are located in Saskatchewan so we collect SK PST. We do not charge any taxes for international orders, however you may be charged duty, taxes and brokerage by your countries customs. They buyer is responsible for those costs.
Q: How can I change or cancel my order?
A: If you need to change or cancel your order, please notify customer service immediately at orders@vikingtarps.com. Products made to order, which includes, but is not limited to all custom orders, may be changed or cancelled prior to production. Once production begins, orders cannot be changed or cancelled. Orders of ready-made products may be changed or cancelled prior to shipping. Orders cannot be changed or cancelled once shipped.
Q: How long will it take to receive my order?
A: If the product that you have ordered are already made, they will be shipped out as soon as your order is processed, usually within the same day. Some of our products are made to order and fabrication time depends on work load. We will try our best to produce and ship out your order ASAP. Transit time will depend on the distance between your location and our warehouse in Canora, Saskatchewan.
Q: Can I pick up my order?
A: Absolutely. Customers are welcome to our warehouse in Canora during hours of operation to pick up their orders to save on shipping costs. For directions please visit our contact us page. Please wait for us to call you to schedule a day prior to coming so we can make sure we have your order(s) ready. 1-866-543-4775
Q: Can I track my order?
A: Yes, you can always call us to check on the status of your order. Due to the large quantities of products that we handle, we are not able to pinpoint your order exactly in the production process. However, as soon as your order is finished and shipped, we will send you a tracking information to the email that you supplied during chechout so you can follow your package.
Q: Can I return or exchange my order?
A: Please view our Return Policy